Return & Refund Policy

We want you to be completely satisfied with your LALORI order. If something isn’t quite right, you may request a return in accordance with the conditions set out below.

Returns

We offer a 14-day return period starting from the day you receive your order.

To request a return, please contact us within this period at laloriswim@outlook.com.

Once your return has been approved, we will provide you with the necessary return instructions and, where applicable, a prepaid return shipping label.

Please do not send any items back without contacting us first. Returns sent without prior approval may not be accepted.

Return Conditions

To be eligible for a return, an item must be in its original condition. This means it must:

• be unworn and unused
• be unwashed
• have all original tags attached
• have the hygiene seal intact and undamaged
• be returned in its original packaging where possible

Please try on bikini bottoms over your own underwear and only remove the hygiene seal once you are sure you wish to keep the item.

For health and hygiene reasons, sealed goods that are not suitable for return due to health protection or hygiene reasons may be excluded from return once the seal has been removed, to the extent permitted by applicable law.

Your statutory rights remain unaffected.

Return Shipping Costs

LALORI covers the cost of approved returns from Switzerland.

For returns from the European Union, the customer is responsible for the return shipping costs. This does not apply to faulty, damaged, or incorrectly delivered items, or in cases where LALORI is legally required to cover the return shipping costs.

Once your return has been approved, we will provide you with the necessary return instructions and, where applicable, a prepaid return shipping label.

Please follow the return instructions provided to ensure that your return can be processed correctly.

Damaged, Faulty or Incorrect Items

Please inspect your order upon receipt.

If your item is damaged or faulty, or if you have received the wrong item, please contact us as soon as possible at laloriswim@outlook.com so that we can review the issue and find an appropriate solution.

Exchanges

We currently do not offer direct exchanges.

If you would like a different size or colour, you may return the original item in accordance with our Return Policy and then place a new order for the desired item.

Refunds

Once we have received and inspected your return, we will notify you whether your refund has been approved.

If approved, the refund will be issued to the original payment method used for your purchase.

Please note that, depending on your bank or payment provider, it may take additional time for the refund to be processed and appear in your account.

Customers in the European Union

Customers in the European Union are additionally entitled to all mandatory statutory consumer rights, including the legal right of withdrawal for distance contracts. The withdrawal period is generally 14 days from the date the goods are received.

The customer is responsible for the direct cost of returning goods when exercising the right of withdrawal. Statutory rights relating to faulty, damaged, or incorrectly delivered items remain unaffected.

Contact

If you have any questions regarding returns or refunds, please contact us at:

LALORI
Email: laloriswim@outlook.com